Say hello!&nbsp; 
I&rsquo;m Tom from Birmingham and a contract consultant at Spinks.
 I look after the temp desk here in the software space, so I work with clients on finding their short term solutions for things such as, Maternity cover, in-house skillset shortage, early stage start-up and in need of an expert and many more reasons!
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A bit about me... 
I play cricket Saturdays during the summer and support Birmingham city during the winter months, I also am a huge fan of a concert too!
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And an interesting fact.. 
My first language that I learned fluent was Spanish.

Tom Whitson

Consultant

First Line Support - Helpdesk - Contract Role Day Rate: £115 (Inside IR35) Contract Length: 6 months (+ extension) Hybrid: 3 days on site in Bracknell / 2 days WFH Contact me on LinkedIn: Olivia Arden Digby - https://www.linkedin.com/in/olivia-arden-digby-8769bb1b9/We are looking for a proactive First Line Support professional to join a household names helpdesk team. The ideal candidate will provide exceptional customer service and technical support, particularly in financial systems, ensuring timely resolution of user inquiries and issues. Key Responsibilities: - Respond to incoming calls and emails from users seeking assistance with financial systems and related software. - Diagnose and troubleshoot basic technical issues, providing guidance on financial applications. - Offer clear and concise information to users, helping them navigate financial processes and tools. - Escalate complex issues to the appropriate technical teams as necessary. - Maintain accurate records of user interactions and resolutions in the ticketing system. - Assist in developing FAQs and support documentation specific to financial systems.

Thanks! We’ve got your application.