West London, London
£45000 - £50000 per annum
over 1 year ago
Technical Services Delivery Manager- West London
This is an excellent opportunity to join a MSP and work in a team of 4 as a Technical Services Delivery Manager.
Primary service delivery contact for strategic and nominated managed services client/s.
Provide a technical contact and escalation point for relating to operational and service delivery matters.
Service prioritisation where conflicting demands on resources.
Define, implement and maintain Service Delivery processes, procedures and documentation.
Ensuring SLAs are managed and achieved.
Providing monthly and contractual performance reporting.
Definition, agreement and creation of customer reports.
Reinforce good practice in ITIL processes and act as an authoritative source for all Service Delivery matters.
5+ years' experience in Service Delivery Management in an SLA based, multi-tenanted environment, specifically in the technology services sector.
Technical IT infrastructure & engineering experience.
Experience in the definition of Service Level Agreements, their implementation and management.
Experience of resource management.
IT Security best practice awareness.
Excellent customer facing skills in a Service Management role.
Supplier management experience.
Excellent written and verbal communications.
Report generation and statistical analysis.
ISO27001, 9001 & 20000 experience.
ITIL V3 Expert/ V2 Manager.