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Technical Service Delivery Manager

  • Location

    Hammersmith and Fulham, London

  • Sector:

    Infrastructure

  • Job type:

    Permanent

  • Salary:

    £40000 - £45000 per annum

  • Contact:

    Claire Harman

  • Email:

    claire.harman@wearespinks.com

  • Job ref:

    25932/001_1573127797

  • Published:

    12 days ago

  • Expiry date:

    2019-12-07

  • Consultant:

    Claire Harman

Technical Service Delivery Manager / Permanent / Hammersmith - London / up to £45,000 + bonus / Full Time Mon - Fri


Working for an awarding winning, growing, successful company you will ensure solutions are delivered meeting and exceeding service level agreements. Covering everything from Infrastructure, Cloud, Print, hardware, software, networks, data centre.

What will you do:

First port of call for customers re contracted tech services
Ensure SLA's and KPI's are achieved and provide monthly reports
Manage relationships with clients and vendors
Work within ITIL methodology
Oversee Technical projects

What do you need:
Previous IT Service Delivery Management
Technical IT infrastructure & engineering experience
Worked within a KPI / SLA environment, reporting and creating policy and procedure
IT Security knowledge
ISO27001, 9001 & 20000
ITIL V3 Expert/ V2 Manager
Data centre experience an advantage
Management of Technology: Infrastructure, Cloud, Print, hardware, software, networks.

Ideally you will have experience providing technical SDM varied clients and industry sectors. Excellent communication skills required.


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