Technical Service Delivery Manager

Technical Service Delivery Manager

  • Location

    Hammersmith and Fulham, London

  • Sector:


  • Job type:


  • Salary:

    £40000 - £45000 per annum + Bonus

  • Contact:

    Claire Harman

  • Email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


Technical Service Delivery Manager
Hammersmith London
up to £45,000 + bonus
Full Time Mon Fri

Working for an awarding winning, growing, successful company you will work as part of a small team to ensure tech solutions are delivered meeting and exceeding service level agreements.

They have nice spacious office with a cool café and annual staff events to really bring the team together creating a professional, enjoyable, engaging place to work with career progression opportunities.

What will you do:

Be the first port of call for customers in relation to contracted tech services
Ensure SLA s and KPI s are achieved and provide monthly reports
Manage relationships with clients and vendors
Work within ITIL methodology
Oversee Technical projects

What do you need:

Previous IT Service Delivery Management
Technical IT infrastructure & engineering experience
Worked within a KPI / SLA environment, reporting and creating policy and procedure
IT Security knowledge
ISO27001, 9001 & 20000
ITIL V3 Expert/ V2 Manager
Management experience

Ideally you will have experience providing technical SDM varied clients and industry sectors. Excellent communication skills required.

IT SDM / Technical Service Delivery Manger / ITIL

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