Technical Service Delivery Manager
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Location
Hammersmith and Fulham, London
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Sector:
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Job type:
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Salary:
£40000 - £45000 per annum + Bonus
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Contact:
Claire Harman
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Email:
claire.harman@wearespinks.com
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Job ref:
25837/002_1573059921
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Published:
11 months ago
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Expiry date:
2019-12-06
Permanent
Hammersmith London
up to £45,000 + bonus
Full Time Mon Fri
Working for an awarding winning, growing, successful company you will work as part of a small team to ensure tech solutions are delivered meeting and exceeding service level agreements.
They have nice spacious office with a cool café and annual staff events to really bring the team together creating a professional, enjoyable, engaging place to work with career progression opportunities.
What will you do:
Be the first port of call for customers in relation to contracted tech services
Ensure SLA s and KPI s are achieved and provide monthly reports
Manage relationships with clients and vendors
Work within ITIL methodology
Oversee Technical projects
What do you need:
Previous IT Service Delivery Management
Technical IT infrastructure & engineering experience
Worked within a KPI / SLA environment, reporting and creating policy and procedure
IT Security knowledge
ISO27001, 9001 & 20000
ITIL V3 Expert/ V2 Manager
Management experience
Ideally you will have experience providing technical SDM varied clients and industry sectors. Excellent communication skills required.
IT SDM / Technical Service Delivery Manger / ITIL
Apply Today!
