£18000 - £19000 per annum
over 1 year ago
Support Technican/ Service Desk. Helpdesk- Redditch
This is a fantastic role to join a successful organisation as a support and testing technician, covering bespoke in house applications and reporting duties.
1) Handling tickets that come into our bespoke system or taking calls to support.
a. Here you would be expected to investigate the issue to validate and confirm the problem. This may involve an extended investigation that could require you to interact with the end user in a number of ways (on the phone, screen sharing or physical visit). On verifying the steps needed to reproduce the issue you would assign the ticket to a developer for fixing. Depending upon the nature of the ticket you may be the one doing the fix!
2) Creating Reports.
a. Using the data query language T-SQL you will create stored procedures to get information out of the database to produce reports in our bespoke system.
3) Testing new development or bug fixes before going live.
a. Essentially you would be the gateway to new work or fixes being put into live production. You will test the work to breaking, putting yourself in the shoes of the end user to think through how they might interact with it and what they might do, feeding back to the developer your findings to assist in producing a usable end product that meets or exceeds the specification.#
My client is looking for someone that is enthusiastic and willing to learn new skills. If you have helpdesk experience and are willing to create reports and work in testing- please still reply.