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Support Analyst

Support Analyst

  • Location

    City of London, London

  • Sector:

    Permanent

  • Job type:

    Permanent

  • Salary:

    £38000 - £45000 per annum

  • Contact:

    Claire Harman

  • Email:

    claire.harman@mortimerspinks.com

  • Job ref:

    25155/001_1553171390

  • Published:

    7 months ago

  • Expiry date:

    2019-04-20

  • Consultant:

    #

Support Analyst
Contact to Permanent - Start immediately !
Full Time Mon - Fri - 9:00am- 5:30pm
Up to £45,000
Full Time
London City
Contract - Perm

Benefits include 25 days holiday + bank, pension, healthcare, gym, life cover, cycle to work scheme

We're looking for an experienced support analyst with exceptional customer service skills to support clients. Working for a well established successful company initially on a contract basis for approximately 6 weeks before going permanent. Technical background; SQL, web technologies (HTML, CSS, Javascript). Google Analytics and API, SaaS models, Software development lifecycles. Team lead experience an advantage.


Job Spec

Support customers - troubleshooting, deployment issues, changes, reconfiguration
Update the CRM with client interaction
Identify issues and implement solutions to resolve working with product and engineering departments
Support analysts with coaching, training, advice
Manage complex client escalations
Provide reports
Assess client roadmaps and improve based on customer feedback
Identify improvements to services

Person Spec
3-5 years' experience in a customer facing Application Support role
Science/maths/IT degree or equivalent qualification an advantage
Logical and analytical
Experienced handling challenging customer situations
Technical background; SQL, web technologies (HTML, CSS, Javascript).
Google Analytics and API an advantage
SaaS models and deployments over multiple customer sites
Software development lifecycles
Team lead experience an advantage

Available to start asap this is a contract to perm role initially for approximately six weeks.
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