Service Delivery Manager

Service Delivery Manager

  • Location

    South West London, London

  • Sector:


  • Job type:


  • Salary:

    £50000 - £60000 per annum + 10% bonus

  • Contact:

    Claire Harman

  • Email:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


Service Delivery Manager
£55,000 - £60,000 + 10% bonus
South West London - Fulham
Benefits: 25 days holiday + birthday and bank, free gym, discounts, cycle to work scheme, healthcare, pension

We're looking for a Service Delivery Manager with ITIL or related qualifications to work for an award winning, global company growing through acquisition. You will deal with end user IT escalations and work with 3rd party suppliers to resolve and continually improve service. This is a mixed tech environment, broad IT knowledge required and exceptional communication skills. You will support the supplier review/tender process, appointing suppliers and reviewing PSL's. You will also be an integral part to acquisitions, reviewing the tech environment, user feedback and staffing requirements. This is an exciting and varied opportunity to work with a successful, creative company.

If you can commute to Fulham and have the following please apply;
Managed 3rd party suppliers / vendors this includes IT Infrastructure
Risk management
Managed a small team, conduct 1-1 s, appraisals
ITIL or similar qualification
Worked for a global organisation understanding differing tech and communication requirements
Budget Experience
Knowledge of IT Procurement and tender review
Stakeholder Engagement
Investigate and troubleshoot end user escalations
Experience supporting acquisitions
Broad IT knowledge
Creative sector an advantage

Vendor Manager, IT Service Delivery Manager, Technical Delivery Manager, IT Manager
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