Lead Service Designer

Lead Service Designer

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:

    £80000 - £95000 per annum + bonus

  • Contact:

    Abbey Berry

  • Email:


  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Consultant:


I'm looking for a Senior Service Designer / Strategist to join a small, scaling design agency in Central London.

Please find more details below and apply for the full job description and company details.

Salary £80k - 95k + bonus.


  • Creating design artefacts such as journey maps, service blueprints and personas
  • Conducting research with customers and users on behalf of clients to drive new product and service development.
  • Synthesising research with a cross-functional project team from user interviews conducted on projects and owning the user voice.
  • Planning and facilitating discovery workshops/ sessions bringing staff onboard in order to collaborate in the design process
  • Coordinating and facilitating workshops and validation sessions with customers and users to determine current state pain-points, determine opportunities and validate insights and service concepts.
  • Making informed decisions about future services based on user and customer needs in line with technology constraints and business needs.
  • Supporting and developing lo-fi prototypes for testing and validating with users.
  • Support user testing and validation of prototypes and provide feedback and insights to UX/UI, Visual designers and Design researchers.
  • Actively develop our clients' knowledge of the full range of service design techniques

Experience and skills

  • 10+ years of designing end to end user experiences and strategies
  • Experience of working in an Agile/Lean UX environment with Designers and Product Managers.
  • Experience in the education / Financial service and / or Healthcare sector would be desirable
  • Practitioner level of competency across a wide range of design tools, design software, techniques, UX methodologies and processes - and know when to use them. You have broad experience across the full design spectrum but deep specialist knowledge of Service Design and Service strategy
  • High level of experience in planning and conducting user research.
  • Storytelling with experience crafting narratives for senior audiences and bringing them along the journey.
  • Confident and experienced working with / managing senior stakeholders across various industries.
  • The ability to sketch and visualise ideas during both early and late stages of development.
  • Organised and self-motivated
  • Experience from agency / consultancy is an advantage (but not a must). However, the ideal candidate must have worked in complex environments (and thrived)
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