IT Service Delivery Manager | Up to 45k | West London | ASAP | Permanent

Our client, award winning, growing company is looking for a talented individual to join their team to ensure tech solutions are delivered meeting and exceeding service level agreements.

Covering everything from infrastructure, cloud, print, hardware, software, networks.

Responsibilities:

• Being the first port of call for customers in relation to contracted tech services

• Ensure SLA's and KPI's are achieved and provide monthly reports

• Manage relationships with clients and vendors

• Wok within the ITIL methodology

• Oversee technical projects

Skills Required:

• Previous IT service delivery management

• Technical IT infrastructure and engineering experience

• Worked within a KPI / SLA environment, reporting and creating policy and procedure

• IT Security knowledge

• ISO27001, 9001 & 20000

• Management of technology: Infrastructure, cloud, print, hardware, software, networks

IT Service Delivery Manager | Up to 45k | West London | ASAP | Permanent