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IT Service Delivery Manager

IT Service Delivery Manager

  • Location

    South West London, London

  • Sector:

    Permanent

  • Job type:

    Permanent

  • Salary:

    £40000 - £50000 per annum

  • Contact:

    Claire Harman

  • Email:

    claire.harman@mortimerspinks.com

  • Job ref:

    24702/002_1543254550

  • Published:

    11 months ago

  • Expiry date:

    2018-12-26

  • Consultant:

    #

Service Delivery Manager
South West London
Permanent
Full Time
£40,000 - £50,000

Working as part of an IT Service Delivery Team you will look after the companies top clientele ensuring SLA s and KPI s are met. Exceptional communication skills required with ITIL and Infrastructure.

Job Spec
Service Delivery for nominated accounts, act as first point of contact
Complete service reviews and compile reports
Continually review and implement process Improvements
Attend client service review meetings
Work within ITIL processes

Person Spec
Excellent verbal communication skills
Broad IT Infrastructure knowledge
Service Delivery Management experience within an MSP or multi-client environment
Worked within a Technical IT infrastructure environment
Draft Service Level Agreements
Resource management
IT Security
Manage third party suppliers
Provide report
IS027001, 9001 & 20000 experience
ITIL V3 Expert and V2 Manager
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