Global Head of Professional Services
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Location
Oxfordshire, England
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Sector:
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Job type:
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Salary:
£100000 - £120000 per annum
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Contact:
Christina Papageorgi
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Email:
christina.papageorgi@wearespinks.com
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Job ref:
26298/001_1581508613
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Published:
over 1 year ago
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Expiry date:
2020-03-13
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Consultant:
#
Global Head of Professional Services- Oxford
In this role you will be the overall leader of the Professional Services division of the company. The role will manage a cross-functional group of individuals in multiple locations dedicated to maximizing the profitability of the Professional Services offering while providing superior services.
Preferance will be given to candidates that have come from a Software background.
This role will report to the CEO and oversee the following global key groups within the organization:
Implementation Services
Managed Services
Content Sales Services
Support Services
Key Skills
Drive, own and oversee the Professional Services Division |
Create and manage the service catalogue |
Ensure maximum utilisation of resources |
Ensure products are implemented in a timely and out of the box way |
Participate in Sales efforts |
Create appropriate fixed and variable staffing models to support current and future business |
Track efforts of all team members |
Develop internal reporting and KPI measures for Professional Services teams including utilization, billing, budgets, SLA compliance etc |
Establish a strong internal and external network to fulfil business needs |
Interface with customers as escalation point |
