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Global Head of Professional Services

  • Location

    Oxfordshire, England

  • Sector:

    Programmer

  • Job type:

    Permanent

  • Salary:

    £100000 - £120000 per annum

  • Contact:

    Christina Papageorgi

  • Email:

    christina.papageorgi@wearespinks.com

  • Job ref:

    26298/001_1581508613

  • Published:

    4 days ago

  • Expiry date:

    2020-03-13

  • Consultant:

    Christina Papageorgi

Global Head of Professional Services- Oxford

In this role you will be the overall leader of the Professional Services division of the company. The role will manage a cross-functional group of individuals in multiple locations dedicated to maximizing the profitability of the Professional Services offering while providing superior services.

Preferance will be given to candidates that have come from a Software background.

This role will report to the CEO and oversee the following global key groups within the organization:

  • Implementation Services

  • Managed Services

  • Content Sales Services

  • Support Services

Key Skills

Drive, own and oversee the Professional Services Division

Create and manage the service catalogue

Ensure maximum utilisation of resources

Ensure products are implemented in a timely and out of the box way

Participate in Sales efforts

Create appropriate fixed and variable staffing models to support current and future business

Track efforts of all team members

Develop internal reporting and KPI measures for Professional Services teams including utilization, billing, budgets, SLA compliance etc

Establish a strong internal and external network to fulfil business needs

Interface with customers as escalation point

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