Account Maintenance Manager

I am working with one the Midlands largest, full service communications agencies to find an account manager. You will report into the Head of Digital Operations and be responsible for driving the weekly maintenance production and team forward on one of their largest digital account. You will be responsible for managing all workflow through JIRA and providing regular updates to the client. You will be client facing and be required to provide account level support.

You will be challenged to create and maintain a "culture of excellence" within the maintenance team.

Key Responsibilities

• Manage client priority ticket calls

• Understand in detail the client's business, priorities and challenges

• Be aware of resources available week/s ahead

• Constantly look to optimise and improve the workflow of the team

• Attend Client Daily Stand-ups and organise internal stand-ups

• Keeping agenda for meeting moving

• Manage and maintain JIRA Kanban workflows for the team

• Have a technical understanding of the clients web systems with the support of the technical manager and developers.

Key Experience

• Previous experience working in a Tech/Digital Consultancy or Agency

• Experience managing clients

• Project management experience

• High level of organisational skills.

If you are interested to find out more, please apply now for immediate consideration.