West Midlands, England
£17000 - £19000 per annum
8 months ago
We're looking recruiting for a Customer Service operative, who has an interest in IT and/or software, to join an exciting business as a junior/entry level and Software Support Engineer.
You will have polished communication and interpersonal skills, and some experience of working within a customer service or support position, either within a contact centre, or busy professional environment.
Don't worry if you haven't had experience doing this, as full training within IT and software will be provided, and you will be working with an established tech team supporting around 15 other team members, so you will get all the support and training you need!
Your role will be varied, and will include raising and solving tickets through to database and even some web testing!
You will possess;
-Experience working within a customer service and/or focussed role
-Polished communication and interpersonal skills
-Strong basic computer knowledge (Web Browsers, Microsoft Office, Windows PC's)
-Interest and or knowledge of websites
-Any experience of SQL would be advantageous, however not essential
Above all the most important thing is to be self-motivated and eager to learn!
1) Handling tickets that come into our bespoke system or taking calls to support.
a. Here you would be expected to investigate the issue to validate and confirm the problem. This may involve an extended investigation that could require you to interact with the end user in a number of ways (on the phone, screen sharing or physical visit). On verifying the steps needed to reproduce the issue you would assign the ticket to a developer for fixing. Depending upon the nature of the ticket you may be the one doing the fix!
2) Creating Reports.
a. Using the data query language T-SQL you will create stored procedures to get information out of the database to produce reports in our bespoke system.
3) Testing new development or bug fixes before going live.
a. Essentially you would be the gateway to new work or fixes being put into live production. You will test the work to breaking, putting yourself in the shoes of the end user to think through how they might interact with it and what they might do, feeding back to the developer your findings to assist in producing a usable end product that meets or exceeds the specification.
4) Producing Documentation
a. This might be training manuals, or other such ancillary information that might support the release of new projects or support existing ones.
5) Providing Training
a. Here you may be required to hold training sessions to individuals or groups as necessary.
6) Coordinating releases
a. Help to coordinate across multiple departments, releases that could impact on the operation of the business.
This is an outstanding opportunity to join a household name brand, with a great team behind it, so if you are looking to kickstart your career in IT then apply now for immediate consideration.