Customer Service Agent / Helpdesk - German or French language

Customer Service Agent / Helpdesk - German or French language

  • Location

    Peterborough, Cambridgeshire

  • Sector:

    Help Desk

  • Job type:


  • Salary:


  • Contact:

    Karolina Zakrzewska

  • Email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Consultant:


Customer Service Agent is required for one of the leading worldwide brands based in Peterborough, Cambridgeshire - commutable from London, Nottingham, Corby, Leicester, Bedford, Cambridge, Boston and Northampton.

We are looking for German speaking Customer Service Agents to join an existing team at a time of strategic and business critical growth. You will be responsible for providing support to business users of IT software and hardware classifying and resolving Incidents and Service Requests and taking immediate action to restored failed service in a timely manner. Previous IT experience is not required as full training will be provided!

You will possess:

Previous experience working in a Customer Service role

Good understanding of basic IT (MS Office, Internet etc.) and willingness to learn more

Excellent customer service skills

Polished communication skills, both verbal & written

Experience working in a Call Centre environment is desirable but not essential

Fluency in German is a MUST

Please note that due to the nature of the role some shift & weekend work will be required.

This is an exceptional opportunity to join one of the UKs leading organisations that offers a unique opportunity to start your career within IT.

To apply for this role please forward your CV for immediate consideration.
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