Customer Delivery Manager/ Implementation Consultant- London

We are looking for a Customer Delivery Manager to work closely with the UK General Manager & Head of Customer Success to deliver the planning and execution of a number of customer delivery projects. You will be responsible for specific deliverables and work with teams across the organisation to make sure projects are on track in terms of features, quality, and timeliness.

Attention to details, judgment, customer-centric mindset and a understanding of Agile software development methodology are essential to the success of this role.

Your Tasks

• Ability to juggle the day-to-day needs of concurrent projects, at the same time capture new requirements from project stakeholders to support business development, product management and scoping for future phases.

• Define, analyse, manage and tracking project requirements and progress using tools, such as Confluence, JIRA and Monday.

• Identity and manage risks early and effectively before things go wrong. When things do go off the rails, you are able to dive deep and get to the real detail so we can learn and benefit from our mistakes.

• Appropriately setting expectations, capable of dealing with conflicting requests, managing internal and external stakeholders at various levels

• Ability to separate what's important from what's urgent and find the best path forward, earn the trust of internal and external stakeholders.

• Ability to produce clear, concise and actionable documents, that's working for internal technical delivery team using Agile development methodology.

• Ability to effectively collaborate with different teams within the group (specifically Engineering and Sales).

• Implementation of change management initiatives to support the success of customer delivery projects.