Application Support Team Leader

Application Support Team Leader

  • Location

    Newcastle upon Tyne

  • Sector:


  • Job type:


  • Salary:

    £35000 - £55000 per annum

  • Contact:

    Claire Harman

  • Email:


  • Job ref:


  • Published:

    almost 2 years ago

  • Expiry date:


Application Support Team Leader
Newcastle or London
£35,000 - £57,000 inclusive of benefits package + 10k if London based
Early and Late Shifts
Overnight/Weekend/Call Outs

We're looking for an experienced Application Support Team Leader to manage a team of second line helpdesk support staff overseeing a large user base. You will be responsible for Major incidents and project work. Microsoft server, SQL essential.

Job Spec

Management of the helpdesk team, 1st, 2nd line support
Prioritise workload
Coach, train, up skill the team on applications and tech
Risk assessment, compliance, change management, access control, security
Lead incident resolution of all high priority issues
Escalate problems to 3rd line support / venders
Process improvements for system monitoring and alerts
Manage application implementations and upgrades
Projects support; run, monitor test environments in support of new releases
Maintain relationships internally and externally
Manage staff shift and on-call rota
Conduct appraisals and 1-1's with staff

Person Spec

Application Support at senior analyst level
Team Leader or Management Experience
ITIL qualified or related degree an advantage
SQL and Windows server required
SWIFT SAA/SAG environment support
FIX messaging, Fiserv Accurate, MS Dynamics CRM an advantage
End to end application functionality knowledge; understanding business activity, user journeys, application capabilities
Experienced with Microsoft server platform
Unix/Linux server platform, SSRS, Powershell an advantage
Portfolio, Wealth, Trading, IOC - Investment Operations Certificate beneficial
Good Timekeeping and flexibility to work extended hours if required
Ability to liaise with stakeholders - excellent verbal and written communication skills

Interested apply today

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