2nd line support

2nd line support

  • Location

    Kidderminster, Worcestershire

  • Sector:

    Help Desk

  • Job type:


  • Salary:

    £21000 - £25000 per annum

  • Contact:

    Christina Papageorgi

  • Email:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Consultant:


2ND line support/ Dektop support/ IT Technican- Kidderminster/ Worcestershire

This is a great opportunity to join a successful organisation as a 2nd line support analyst/ Desktop Support/ IT Technician. The role will include the following:

To provide 2nd line support to users in the business via phone, email and remote connections

Administration and support of phone systems

Administration and support of Network Devices

Administration and support of Windows Server 2008/2016

Administration and support of Microsoft Exchange server 2010

Hardware/Software fault finding and resolution

System builds/software installations and configuration

Alongside strong 1st/2nd line experience you must also have a good understand of GDPR and Data. You will be required to inform and advise team members about obligations to comply with the GDPR and other data protection laws.

  • to monitor compliance with the GDPR and other data protection laws, and data protection polices, including managing internal data protection activities; raising awareness of data protection issues, training team members and conducting internal audits;

  • to advise on, and to monitor, data protection impact assessments;

  • to cooperate with the supervisory authority; and

  • to be the first point of contact for supervisory authorities and for individuals whose data is processed (employees, customers etc).

If this sounds like you and you are looking for a new position please apply immediately

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