2nd Line Support

2nd Line Support

  • Location

    London, England

  • Sector:

    Help Desk

  • Job type:


  • Salary:


  • Contact:

    Karolina Zakrzewska

  • Email:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Startdate:


2nd Line Support Analyst / Helpdesk - Permanent opportunity in London

LONDON 2nd Line Helpdesk Support is required for a large and highly successful organisation based in London. We are looking for an exceptional 2nd Line Helpdesk Support to join the IT team at a time of strategic and business critical growth.

You will be responsible for providing 2nd line telephone and desk-side IT support for the staff. This includes logging and resolving incidents and requests that come via phone, e-mail, customer portal and customers in person, as well as providing excellent customer service, taking ownership of all incidents and requests and escalating where necessary.

You will possess:
* Proven experience of providing 2nd line support within a corporate environment, ideally within Banking/Finance
* Extensive experience working within a highly regulated service desk environment
* Strong technical skills across infrastructure, desktop devices and operating systems
* Experience of managing a high volume of incoming calls
* Service Now experience is preferred
* Any ITIL and/or Microsoft qualifications will be an advantage
* Excellent communication skills, flexibility and initiative

#Travel is required to support other offices, so a clean driving license is required

This is an exceptional opportunity to join one of the UKs fastest-growing organisations that offers an opportunity to work with a true household name.

To apply for this role please forward your CV for immediate consideration.
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