2nd Line Helpdesk Support

2nd Line Helpdesk Support

  • Location

    Gatwick, West Sussex

  • Sector:

    Help Desk

  • Job type:


  • Salary:

    £30000 - £35000 per annum

  • Contact:

    Izabela Wojciechowska

  • Email:


  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


2nd Line Helpdesk Support is required for a large and highly successful organisation based in Gatwick.

PERMANET POSITION: 2nd Line Helpdesk Support - GATWICK

We are looking for an exceptional 2nd Line Helpdesk Support to join the IT team at a time of strategic and business critical growth. You will be responsible for providing 2nd line telephone and desk-side IT support for the staff. This includes logging and resolving incidents and requests that come via phone, e-mail, customer portal and customers in person, as well as providing excellent customer service, taking ownership of all incidents and requests and escalating where necessary.

You will possess:
* Proven experience of providing 2nd line support within a corporate environment, ideally within Banking/Finance
* Extensive experience working within a highly regulated service desk environment
* Strong technical skills across infrastructure, desktop devices and operating systems
* Experience of managing a high volume of incoming calls
* Strong troubleshooting skills
* Any ITIL and/or Microsoft qualifications will be an advantage
* Excellent communication skills, flexibility and initiative
* Willing to travel to support other offices - clean driving licence is required

This is an exceptional opportunity to join one of the UKs fastest-growing organisations that offers an opportunity to work with a true household name.

To apply for this role please forward your CV for immediate consideration.
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