1st/2nd Line Support Team Lead - Windows, Citrix - Warrington

1st/2nd Line Support Team Lead - Windows, Citrix - Warrington

  • Location

    Warrington, Cheshire

  • Sector:

    Help Desk

  • Job type:


  • Salary:


  • Contact:

    Joe Iwanciw

  • Email:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Consultant:


IT Service Desk Team Leader - AD, Windows Server, Citrix - Warrington, North West.

1st/2nd Line Support Team Lead - AD, Windows, Exchange, Citrix, VMware - based in Warrington. You will join a fast paced, technical business supporting external clients with their technical issues, taking calls, logging calls and remotely supporting where capable, otherwise escalating to 2nd Line. This is a very fast paced environment, working as a helpdesk team lead and therefore requires excellent customer service as well as technical ability, as you may have to serve as an escalation point. As a Team Lead, you will be overseeing the overall performance of the team in all aspects, so experience in a management position is certainly advantageous.

Key Skills:

* Helpdesk/Service Desk experience

* MS Office

* Active Directory

* Experience leading a team (ideally a service desk)

* Password Resets

* LAN, WAN ,Citrix, SAN, VPN

* PowerShell Experience ideal

* Highly polished customer service skills

* Experience using the following; Microsoft / Citrix / VMware

* Problem Solving/Troubleshooting skills

* Experience/Exposure to Windows Server 2008-12

* High first time fix rate

Please forward your CV for immediate consideration, salary offered will depend upon experience + overtime and benefits.

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