1st/2nd Line IT Service Desk Analyst - AD, Windows - Warrington, North West

1st/2nd Line IT Service Desk Analyst / Helpdesk /IT Support - AD, Windows - based in Warrington. You will join a fast paced ,technical business supporting external clients with their technical issues, taking calls, logging calls and remotely supporting where capable, otherwise escalating to 2nd Line. This is a very fast paced environment, working in a helpdesk team and therefore requires excellent customer service as well as technical ability.

Key Skills:

* Helpdesk/Service Desk experience

* MS Office

* Active Directory

* New Starter set up

* Password Resets

* LAN, WAN ,Citrix, SAN

* Datacentre Experience ideal

* Highly polished customer service skills

* Solid communication skills

* Problem Solving/Troubleshooting skills

* High first time fix rate

Please forward your CV for immediate consideration, salary offered will depend upon experience + overtime and benefits.