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1st line Support

1st line Support

  • Location

    London, England

  • Sector:

    Infrastructure

  • Job type:

    Contract

  • Salary:

    £125 - £126 per day

  • Contact:

    Guneet Bathla

  • Email:

    guneet.bathla@wearespinks.com

  • Job ref:

    BBBH11818_1615979483

  • Published:

    5 months ago

  • Duration:

    3 Months

  • Expiry date:

    2021-03-16

  • Startdate:

    ASAP

1st Line Support Engineer - Contract - London

An excellent opportunity has arisen with a large, highly regarded Accounting company for a 1st Line Support engineer to ensure the progression and swift resolution of tickets logged with the Service Desk and managing client expectations throughout.

Role and Responsibility

* Handle customer incidents and service requests in a professional, courteous manner over the phone and via email

* Take ownership of incidents and managing them in a logical and methodical manner

* Correctly logging incidents, problems and service requests, categorising and prioritising them in line with team procedures

* Good knowledge of Microsoft Windows 7 - 10 and Mac OS

* Good knowledge of user administration (Active Directory, Exchange/Office365)

* Good knowledge of Microsoft Office suite

If interested, Please respond to advert or feel free to give me a call on 07506524222

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